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Digital Government: Technology and Public Sector Performance

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    Available in PDF - DJVU Format | Digital Government: Technology and Public Sector Performance.pdf | Language: ENGLISH
    Darrell M. West(Author)

    Book details


Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. In this book, Darrell West discusses how new technology is altering governmental performance, the political process, and democracy itself by improving government responsiveness and increasing information available to citizens.


Using multiple methods--case studies, content analysis of over 17,000 government Web sites, public and bureaucrat opinion survey data, an e-mail responsiveness test, budget data, and aggregate analysis--the author presents the most comprehensive study of electronic government ever undertaken. Among other topics, he looks at how much change has taken place in the public sector, what determines the speed and breadth of e-government adoption, and what the consequences of digital technology are for the public sector.


Written in a clear and analytical manner, this book outlines the variety of factors that have restricted the ability of policy makers to make effective use of new technology. Although digital government offers the potential for revolutionary change, social, political, and economic forces constrain the scope of transformation and prevent government officials from realizing the full benefits of interactive technology.

Winner of the 2006 Don K. Price Award, Science, Technology, and Environmental Politics Section of the American Political Science Association "A comprehensive, detailed, survey of e-government practices, this book is a significant contribution to the field."--Stuart Bretschneider, Syracuse University"This well-written book nicely blends the diffusion theory of technical innovations with the comprehensive nature of the evolution of e-government."--M. Jae Moon, Korea University and Texas A&M University"I've seen no other work that brings together this much empirical evidence on the general trend of government agencies' adoption of IT for their services."--Eszter Hargittai, Northwestern University. --This text refers to an out of print or unavailable edition of this title.

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Book details

  • PDF | 256 pages
  • Darrell M. West(Author)
  • Princeton University Press (July 22, 2007)
  • English
  • 2
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Review Text

  • By nweller on March 25, 2015

    Very important in today's world and a great read for people trying to make an impact in digital government.

  • By Jose Manuel Magallanes Reyes on September 11, 2007

    One of the best books in the subject. E-government initiaves are to be understood more as a cheallenge than as a solution. It goes beyond a technical problem. This book may help decision makers align their strategies for better performance... to at least avoid great damages


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